August Newsletter: Are you ready for the future of banking?
BURNABY, BC, CANADA, August 13, 2021
Don't get left behind
The number of Covid cases are on the rise. Natural disasters are happening everywhere. Anything can disrupt your services and your branch operations. What will you do when the unexpected happens? What about your clients who can't physically visit a branch? How can you reach them?
The time is NOW for financial institutions to focus on automation and digital transformation. This cannot wait. Institutions that haven't adopted the digital transformation will be left behind. It's important to have the right technology that will make your services agile and resilient to any kind of disruption. You need to be future-ready.
You can achieve digital transformation with our MobiBranch-one of the first virtual branches that can empower employees to work remotely from anywhere. MobiBranch will enable your employees to deliver the customer experience that your clients want and expect. It's the best hybrid banking model.
Give the best of both worlds for your clients using MobiBranch. Want to see our application in action? Click the button below.
Better banking for everyone
Our white paper shares our insights on the trajectory of the banking industry and what drives growth. With the onset of the pandemic, digital adoption accelerated. Financial institutions must act fast and find innovative ways to adapt to the new normal.
According to a study by the Business Insider, 64% of digital banking users will research a bank's mobile capabilities before opening an account. If losing a client costs a financial institution five times more than acquiring a new client then having the right technology that fulfills the clients' needs is not enough - your digital services must also be a positive user experience.
Mobilearth's foundation is built on the three pillars of user experience, personalization and innovative banking. We pride ourselves on our customer-centric approach and will continue to evolve our digital technology to deliver tailored banking experiences for everyone. It is our goal to help our institution partners grow.
Clients expect quick communication nowadays
How are your staff communicating with your members/clients? Over the phone or by email? We all know that clients get frustrated by dropped calls, being put on hold, and sometimes getting emails that end up in their spam folder. None of these are effective communication methods and today's generation expects services to be agile and reliable.
Adopt our live-chat system. Live-chats have proven to be more effective than AI bots. A study by Forbes indicates that "86% of consumers prefer to interact with a human agent." Secure Chat with a live agent is more helpful and can zero in on exactly what the client needs and provide them with an instant solution. Mobilearth's Helpdesk is a live-chat support system that lets your staff communicate with your members/clients in real time. Helpdesk is a part of our MobiBranch application, so staff can work remotely and still provide quality support for your clients.
Want more information on our Helpdesk? Contact us today!
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